Relationship Management (RM)
- Practice the 3 R's
- Do what you say and say what you'll do
- If you need to say NO -- offer alternatives (i.e. - longer lead times)
(Retreat, Reflect, & Respond)
If you can not keep a commitment --> Communicate!!
Determine what gaps in the process your clients should fill and what functions you & your team are willing to take on as a value-add.
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